CALL FOR REINFORCEMENTS

Support

If the Forge goes dark, we will help you find the break in the line.

Forge unavailable

Check the live service status. If the response does not report a configured forge, wait before spending another credit and contact support.

Transfer interrupted

Reopen the app with a stable connection. The device will resume checking active jobs and attempt the private handoff again. Do not delete the relic while transfer is in progress.

Reforge interrupted

Return to the War Forge and use the recovery action shown. Active work can resume, completed images can be secured, and a validated device handoff can be sealed without buying another Reforge. The temporary session keeps its source views available for included Recasts for up to two hours.

Model file missing

Open the relic in the Vault and use the GLB or STL share action. An OBJ share action also appears when that optional format was generated. Once cloud handoff is acknowledged, your device is the source of truth; deleting the app or relic can permanently remove the files.

Credits or rank

Open the Armory and confirm the same App Store or Google Play account is active. TestFlight and Play-track testing controls do not represent paid production entitlements.

Delete an account

Open Armory, review the deletion consequences, then choose Delete Account & Relics. Export important files and separately cancel any active subscription through the store that billed you. Read the complete deletion instructions.

WHAT TO SEND

Give us the useful battle report.

Your device model and operating-system version
The relic title and approximate submission time
The exact error message and current forge stage
Whether the issue began before or after device handoff

Never email source photos, raw installation identifiers, purchase credentials, or signed artifact links unless support specifically provides a secure method.